Customers Care

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Very often operational difficulties with automation systems are due to the incorrect setting of working parameters.
For this reason Microline offers online help or remote assistance. Thanks to this service, the engineers can operate on software installed on clients’ machines directly from Microline’s premises.

Relying on its highly skilled, qualified and updated technical staff, Microline guarantees a whole series of services oriented to support clients during the introduction and use of Microline equipment.

Following new equipment setting–up and final approval, Microline offers training in the use and management of new systems.

Microline guarantees assistance during and after the warranty period: on request qualified engineers will quickly report on site, or they are available by telephone / e-mail, if you prefer.

Microline offers a calibration service with certified instruments and issues a certificate referred to SIT (SIT calibration centres are recognised by European Co-operation for Accreditation).

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